Terms and Conditions of Service

1. Legal Information and Acceptance

These Terms and Conditions govern access to and use of the software as a service (SaaS) "Manglar CRM" (hereinafter, "the Platform"). The Platform is operated and owned by Mikel Alonso, acting under the French legal status of micro-entrepreneur, with tax domicile at 27 Quartier Cayron, Beaumarchés 32160 (France), and contact email: contact@evotime.es (hereinafter, "the Provider").

By registering, purchasing a subscription and using the Platform, the company, travel agency or independent professional (hereinafter, "the Client") fully accepts these terms. This is a Business-to-Business (B2B) contract.

2. Description of the Service and Licence of Use

Manglar CRM is a comprehensive administrative tool (CRM, human resources, appointments, internal messaging) designed for travel agencies. The Provider grants the Client a temporary, non-exclusive, revocable and non-transferable licence of use.

Strict use: Access credentials are strictly personal to the Client's authorised employees. Sharing, renting or assigning accounts to third-party companies, competitors or branches not linked for tax purposes is strictly prohibited.

Breach of this rule shall entitle the Provider to immediately suspend the account without any right to a refund and to claim damages.

3. Subscriptions, Billing and Payments

Billing cycle: The service is billed through a recurring subscription (monthly or annual) charged in advance through secure payment gateways.

Taxes: The prices shown do not include taxes. As this is a B2B transaction, the reverse charge rules will apply if the Client holds a valid intra-Community VAT number (VIES). Otherwise, the tax legislation in force will apply.

Non-payment: If a payment cannot be processed, the Provider will notify the Client. After 7 days of non-payment, the account will be temporarily suspended.

Cancellation and Refund Policy: The Client may cancel automatic renewal at any time from their dashboard. As this is a B2B service, no prorated refunds will be issued. The Client will retain access until the end of the cycle already paid for.

4. Data Retention, Export and Deletion

In the event of voluntary cancellation or suspension for non-payment, the Provider will keep the data hosted by the Client for a maximum grace period of sixty (60) calendar days. During this period, the Client is solely responsible for exporting their information. Once this period has elapsed, the Provider will proceed to irreversibly destroy the data from its servers to safeguard privacy and free up space, accepting no liability for such loss.

5. Service Availability (SLA) and Maintenance

The Provider will use its best commercial efforts to keep the Platform operational. However, the service is provided "as is" and "as available".

Maintenance: The Provider reserves the right to temporarily interrupt access to carry out updates or maintenance, endeavouring to do so at times of least impact and with prior notice where possible.

6. Limitation of Liability and Force Majeure

In no event shall the Provider, or its infrastructure providers, be liable for indirect damages, loss of profit, loss of revenue, loss of business opportunities or loss of data arising from technical failures, hacking or server outages.

Financial cap: The Provider's maximum and total liability to the Client for any claim arising from this contract shall be limited to the total amount paid by the Client in the three (3) months immediately preceding the event giving rise to the claim.

Neither party shall be liable for delays or failures in performance caused by Force Majeure events (natural disasters, pandemics, strikes, widespread outages of the internet or of cloud hosting services).

7. Intellectual Property and Confidentiality

The Provider's: All source code, design, underlying databases, algorithms and the Manglar CRM brand are the exclusive property of Mikel Alonso. The Client acquires no rights over the software other than its use.

The Client's: All information entered into the Platform belongs exclusively to the Client.

Confidentiality: Both parties undertake to keep the strictest professional secrecy regarding the technical and commercial information shared during the business relationship.

8. Changes to the Terms

The Provider reserves the right to modify these Terms and Conditions. Significant changes will be notified to the Client at least thirty (30) days in advance. Continued use of the Platform after that period shall constitute acceptance of the new terms.

9. Governing Law and Jurisdiction

For the resolution of any dispute arising from this contract, the parties agree to submit to the legislation and to the competent courts of the place where the Client has its registered office, provided that it is located within the European Union.