Every tool,
built for your agency.
This isn't a generic CRM adapted to tourism. It's a platform built from the ground up for the real workflow of a travel agency. Complete management software, with no features you'll never use.
Four pillars that make
the difference.
A specialized CRM
A sales pipeline with 7 stages designed specifically for travel agencies. Every stage comes with automatic tasks and smart actions.
Discover the CRMDigital proposals
Interactive quotes your clients fall in love with. Import PDFs, add real flights and hotels, get paid online and sign contracts digitally.
Discover proposalsArtificial intelligence
AI built into every process: a 24/7 assistant, PDF digitization, travel guides, Travel Memory and automatic segmentation.
Discover the AITotal control
Finances, trip files, team, workload, incidents, advanced analytics and KPIs. All centralized, in real time.
Discover controlMore than 40 tools.
One single platform.
Everything you need to run your travel agency, integrated into a single platform — no external tools required.
Sales pipeline
A Kanban view with 7 stages designed for travel agencies. Drag trip files between stages, filter by agent, priority or destination. Automatic follow-up tasks on every stage change. From first contact to after-sales.
Digital proposals
Import a tour operator's PDF or image and turn it into an interactive digital proposal in your agency's colours. With automatic Google Places photos, a flight API, detailed itineraries, visual discounts and a payment link.
Artificial intelligence
A 24/7 AI assistant trained for travel agencies. Digitize PDFs with AI, generate automatic Before You Go guides, Travel Memory one year after the trip, surveys, Google reviews and smart client segmentation.
Booking management
A complete booking panel: detailed services, traveller details, part payments, suppliers with net and gross rates, automatic margin calculation, booking references and documents attached to each trip file. Payment status always in sight.
Contracts with digital and manual signature
Generate package travel contracts (under Spanish law) automatically. Your client signs digitally from their email — or you mark the signature manually if it was signed in person. A signed, downloadable PDF for both parties.
Trip file control
A control panel per trip file with 5 automatic pre-departure checks: signed contract, booking references, net rates, completed payments and balanced amounts. Sorted by departure date with urgency alerts.
Automation engine
A visual flow editor: events, conditions and actions. On a stage change, send an email, create a task, notify the agent. Ready-to-use templates included. Follow-ups, payment reminders and workflows with no code.
Email marketing
Design newsletters with a visual block editor: text, images, buttons. Segment by favourite destination, travel history, average spend and profile. Real-time open and click metrics. Already on Brevo, Mailchimp or Mailrelay? Sync your contacts in one click.
"Before You Go" guides
AI automatically generates destination guides: documentation, visas, climate, culture, packing, currency, health, vaccinations and tips. Branded for your agency and ready to send.
Payment gateways
Stripe, PayPal, Redsys or bank transfer. Send payment links straight from the digital proposal. Your clients pay online securely. Track part and full payments, with automatic reminders.
VeriFactu invoicing
Issue invoices from each trip file in compliance with Spain's VeriFactu regulation: invoicing records with a chained hash and the AEAT QR code. With the AEAT Submission add-on, Manglar sends every record to the Spanish tax agency automatically. Works with both VAT and IGIC (Canary Islands).
Tasks and calendar
A task manager with subtasks, labels, multi-assignment, priorities and Kanban/Gantt views. A shared team calendar with in-person appointments, built-in video calls and automatic reminders.
Communication hub
Teams-style internal chat. Public and private channels, direct messages, emoji reactions, conversation threads, GIFs and @mentions. Centralized communication without leaving the platform.
Video calls
Create appointments with a built-in video call using Jitsi (free) or Zoom. The client automatically receives an email with the link. A reminder 30 minutes before, by email and notification.
Contact management
A complete record for every client: personal details, nationality, ID document, tags, travel history, notes, preferences and GDPR consent. Bulk CSV import and instant search.
Team management
Run your whole team: roles and permissions per agent, fixed or shift-based schedules, individual and team monthly targets, status (active, on holiday, inactive), workload and performance.
Supplier management
A supplier database: airlines, hotels, tour operators, DMCs, insurance, transport, cruises and more. Commissions, payment terms, tax details, linked services and outstanding payments in one place.
Total agency control
Finances, trip files, team, workload, incidents, analytics and KPIs in a single panel. Complete financial control, an automatic checklist per trip file, performance per agent and monthly targets.
Incident management
A ticketing system for client incidents. Log the issue, assign it to an agent, track the resolution, control the associated costs and keep a complete history.
Dashboard and analytics
Real-time KPIs: revenue, conversion rate, bookings per month, performance per agent, team comparison, target history and business trends. Period filters and clear charts to guide your decisions.
Industry news
A built-in newspaper with the latest travel industry news. Sources: Preferente, Hosteltur, Nexotur, AgentTravel and more. Keep your team up to date without leaving the platform.
Training for agents
Training content built specifically for travel agents. Courses on sales techniques, time management, client experience, productivity tools and much more. Advisor's guide included.
Surveys and reviews
Automatic post-trip satisfaction surveys. If the client rates you above 8, they're redirected to leave a Google review. Automatic re-engagement if they show interest in another trip.
Notification system
Real-time notifications: payments received, proposals opened, contracts signed, mentions, video call reminders, flight hold requests and more. With sound and toast notifications.
Public API and webhooks
A REST API with more than 40 operations across clients, trip files and bookings with their service lines. Signed webhooks to react to events, access keys per agency and a developer portal with OpenAPI documentation. Connect your website, your accounting or whatever you need.
Traveller portal
Your client gets their own app with a day-by-day itinerary, real-time flights, documents, direct contact with the agency, and an expense and currency manager. Fully under your brand. No downloads.
WhatsApp Business
WhatsApp Business integration to talk to your clients from the platform. Send proposals, itineraries, documents and reminders straight over WhatsApp. Everything logged in the client's record.
Two-step authentication (2FA)
Protect access to your agency with two-factor authentication. Verification codes by email or authenticator app. Enable it per agent or make it mandatory for the whole agency.
Security and permissions
User roles (admin, agent), granular permissions per feature, active session management and GDPR compliance. Daily backups and data encryption in transit and at rest.
Online bookings
A public booking page for your clients. A customizable form in your colours, with service, date and time selection. Leads are created automatically in your pipeline with all the details.
Custom domain
Use your own domain on digital proposals, surveys, travel guides and contract pages. Your clients see your brand on every link — not ours. Fully professional.
Complete configuration
Logo, brand colours, SMTP/IMAP accounts, Zoom integration, email and contract templates, travel conditions, cancellation policies and payment methods. Every agency is independent and customizable.
Travel Memory
One year after the trip, AI automatically reaches out to the client with a personalized recap of their experience and nudges them to travel again. Automatic loyalty with zero effort from your team.
Real-time flight tracking
Automatic notifications when one of your clients' flights is delayed, cancelled or lands. Traveller and agent get the alert instantly. Integrated with AeroDataBox in real time.
Refund management
Log refunds and run their approval flow — card, bank transfer, cash or Bizum. Track each refund's status (pending → authorized → completed) and who authorized it.
Lead capture form builder
Design custom, Typeform-style lead capture forms, step by step and under your brand. Share them by link or embed them on your website. With UTM tracking, source attribution and GDPR consent. Leads land straight in your pipeline as trip files.
Lead importer (CSV and Excel)
Import leads from Meta Lead Ads or any CSV/Excel in minutes: visual column mapping, duplicate detection, shared data for the whole batch and multi-field notes. The importer remembers your setup for the next import.
Agency cost control
Log and control your agency's fixed and variable costs: rent, payroll, utilities, tools and more. With monthly budgets, deviations and customizable categories.
Agent commissions
Automatic commission calculation per booking based on the sales margin. Track each commission's payment status, settlement date and history per agent.
Holiday and absence management
A request and approval system for holidays, sick leave and personal days. A validation flow with the administrator, absence history and available days tracked per agent.
Working time tracking
Your team clocks in, out and on breaks right inside the CRM. A team clock-in calendar, late arrival alerts, an audit log and a CSV export ready for an inspection. Compliant with Spain's working time registration rules.
GDPR and consents
GDPR consent management per client: legal basis, purpose, date obtained and withdrawal. A record of personal data processing, ID documents and minors. Always compliant.
Not a generic CRM.
Your CRM.
Other tools force you to adapt to their workflow. Manglar adapts to yours — because it was built by professionals who know the travel agency business.
Designed by travel agents
Every feature comes from real needs in the industry. No generic modules you'll never touch.
Everything integrated, nothing external
Chat, email, calendar, video calls, AI, payments — all inside the platform. No painful integrations.
Ready from day one
Sign up, set up your agency and get to work. No consultants, no weeks of onboarding.
Always evolving
New features every week based on feedback from real agencies. Your CRM improves with you.
Ready to transform
your agency?
Create your free account and see how Manglar helps you sell more trips with less effort.